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Our story

About Us

How Freedom Online started, what we run on, and why we still lay our own fiber.

Who we are

Built by people who got tired of bad internet too

Freedom Online started as a small last-mile fiber operator in Dhaka with one promise: sell the speed you actually get, not the speed on the box. We still run on that promise — every plan on this site is served over fiber we own and maintain ourselves.

99.9%
Network Uptime
1:8
Contention Ratio
24/7
Live Support
40+
Areas Covered
What we stand for

Three things we won't compromise on

Real, published speeds

The Mbps on your invoice is the Mbps you should see on a speed test. If it isn't, that's a support ticket, not a "that's normal."

Our own infrastructure

We don't resell someone else's bandwidth and hope it holds up. Last-mile fiber, routing, and upstream links are ours to fix.

Support that picks up

24/7 means 24/7 — a real engineer, not a hold queue that resets at midnight.

How we got here

A short version of a longer story

PHASE 1

First fiber ring goes live

Started with a single neighbourhood ring and a handful of home connections, built to prove the network could hold up under real, everyday use.

PHASE 2

Business and dedicated lines added

Corporate and SME customers started asking for guaranteed uptime and a named contact — so we built dedicated lines and an account management team around that.

PHASE 3

Redundant upstream routes

Added multiple carrier routes so a single fibre cut or upstream fault doesn't take the whole network down with it.

TODAY

Still expanding, area by area

Every new coverage area starts with infrastructure first — we lay the ring before we ever list the area as available.

Talk to us

Questions before you switch?

Our team can walk you through coverage, pricing, and install timelines for your address.

Contact the team